Returns & RefundsUpdated 2 months ago

Hi there!

Returns

To ensure your complete satisfaction, you may return unopened coffee bag orders within 2 weeks of delivery for a full refund (less shipping and handling). Since coffee is perishable and prepared to order, we are unable to accept returns on opened coffee bags.

Refunds

We know you will love Px, we guarantee it. So, on the off chance that it's not what you hoped, we'll refund your first bag/box (less shipping and handling). For first purchases with more than 1 bag/box, any additional bags can be returned for a refund (see above). Refunds must be claimed within 60 days of placing your first order. Unfortunately, all purchases thereafter are ineligible.

Incorrect Orders

Got the wrong item(s)? If the order you received is incorrect, please email us ASAP with a photo so that we can replace it with the correct one(s) and get you on your way.

Please reach us at [email protected] within the 2-week post-delivery window with your order number (if known), full name, as well as a reason for your return.